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Privacy Policy

Privacy Notice

This privacy notice explains how Fluent Futures processes personal data in connection with its website and small-group language courses in Coatbridge. It applies to enquiries, bookings, enrolment, lesson administration, and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Details

Email address
team@ladyonionvinepupil.click
Telephone
+44 7826 776490
Postal address
17 Roxburgh Drive, Coatbridge, ML5 4TH
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
Data category

Data We Collect

We may collect identity and contact details, enquiry and booking information, level screening responses, course preferences, timetable choices, payment-related records, attendance information, progress review notes, and technical data such as device and browser information. Where users submit forms or communicate with us, we also process the content of those communications.

The categories of data collected depend on how users interact with the site and course services.
Collection source

How We Collect Data

We receive personal data from course enquiries, level screening, enrolment steps, lesson administration, payment handling, and messages sent by phone, email, contact form, or in person. We also collect limited technical data automatically when the website is used, and we may generate internal records from attendance, scheduling, and progress review activity.

Some data is provided directly, while other data is created during normal site and course use.
Cookie category

Types of Cookies

We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

Cookie use is limited to common operational and analytical purposes.
User control

Cookie Controls

We use standard cookie controls to manage essential site operation, performance measurement, and basic preference storage. Users can block or delete cookies through their browser settings, and where available, use on-site controls to change preferences. Disabling some cookies may limit form functionality or remember fewer settings.

Cookie choices can usually be adjusted through browser settings, and some site functions may be affected.
01
Processing purpose

Purposes of Processing

We use personal data to respond to enquiries, assess starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare written learning plans and materials lists, issue progress summaries, process payments, maintain records, improve service administration, and meet legal or accounting obligations.

Processing is limited to the purposes described in this notice.
02
Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational tasks. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational recipients are used only where needed to run the service.
03
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect the rights, safety, or security of our users, staff, or business.

Legal disclosures are limited to what is necessary in the circumstances.
User Rights

Your Rights

Subject to applicable law, individuals may ask for access to their data, correction of inaccurate details, deletion in limited cases, restriction of certain processing, or objection where processing is based on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights depend on the nature of the data and the legal basis for processing.
Requests

How to Make a Request

To make a privacy request, use the contact details in this notice and describe the information or action sought. We may ask for enough information to verify identity and locate the relevant records before responding. If a request cannot be fully granted, we will explain the reason where required.

Requests are handled after we confirm identity and assess any legal exceptions.
Data Retention

Retention of Data

Enquiry records are kept for a practical period after the enquiry ends, course records are retained for the duration of the course and a reasonable follow-up period, and financial or tax records are kept for the period required by law. When data is no longer needed, it is deleted, anonymised, or securely archived as appropriate.

We keep data only for as long as it is needed for the relevant purpose or legal obligation.
Policy Updates

Policy Updates

When we make material changes, we will update the policy text on the website and, where appropriate, take additional steps to draw attention to the change. The version in force is the one published most recently.

This notice may be revised to reflect changes in our practices, services, or legal requirements.